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SITE UNDER CONSTRUCTION! CONTACT ME TO ORDER.
5 YEAR LABOR WARRANTY
If your PC has any issues within 5 years that is the direct result of my work or mistakes, I will repair your PC only for retail cost of parts. There will be no labor charges.
1 MONTH FULL WARRANTY
If your PC is malfunctioning as a direct result of my work or mistakes within the first month after delivery or pickup, I will replace parts and fix the PC for free. There will be no charges for labor or parts. I can cover the cost of shipping, but assistance may also be needed.
STRESS TESTED
Before handing off any of my computers to clients, they are vigorously stress tested for build integrity and to ensure no parts are faulty. I take a day to personally run the builds through various applications while monitoring the temperatures for abnormal behavior. It is usually very easy to see issues such as crashing, artifacting, thermal issues, and system lag when testing GPU or CPU intensive software such as Furmark/Time Spy or Cinebench. I even run a few matches of Warzone for something more dynamic. Issues that are harder to initially detect even with these tests are random bluescreening errors that stem from faulty RAM or motherboards. Nonetheless, you'd still be covered by my 1 month full warranty policy.
CANCELLATION & RETURN POLICY
My policy is that builds can be cancelled at the cost of the initial deposit.
Relating to returns, all sales are final, meaning I do not accept returns.
However, if for any reason the PC is damaged or malfunctioning upon delivery or pickup, I will provide free repair work completely covered under my 1 month full warranty.
This return and cancellation policy is largely due to the fact that I am not yet a big enough business to store unsold, extra computers/parts and this would hinder my operations greatly as I am constantly moving product.
The initial 20% deposit is compensation for the time dedicated towards the custom quote, further adjustments/advisements, bulk ordering of required components, subsequent time taken to process every return, possible depreciation holding non-returnable parts, and a portion of the commission lost from the cancellation.
IMPORTANT:
1. The PC and it's parts must not have been tampered with or modified.
2. You must provide the original packaging that I provided you upon pickup or within your shipment.
3. Serial numbers are recorded and suspected foul play will lead to abandonment in support.
4. This builder's warranty is NOT transferrable.
5. I reserve the right to void warranty at any time, for any reason I see fit. This has never occurred over the several years of building PCs or with hundreds of clients, but there will be a reasonable time this may need to be exercised.
6. My warranty does not cover instances that involve anything other than the functionality of the hardware purchased, such as software/firmware, RGB/aesthetic lighting, etc.
7. I am not responsible for any damage from software/firmware installations or overclocking/user-modifications.
STUFF MORE OR LESS FOR MY PROTECTION:
Limitation of Liability
In no event shall my company or its affiliates, employees, agents, or licensors be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of our products. Our liability to any customer shall be limited to the amount paid by the customer for the product that is the subject of the claim. This limitation of liability shall apply regardless of the cause of action, even if my company has been advised of the possibility of such damages.
Mandatory Arbitration Agreement
Any dispute arising out of or related to our products or services, or the terms and conditions governing their use, shall be resolved exclusively through binding arbitration under the rules of the American Arbitration Association (AAA) or the International Chamber of Commerce (ICC), as applicable. The arbitration shall take place in a mutually agreed-upon location, and shall be conducted by a single arbitrator appointed in accordance with the rules of the selected arbitration organization. The arbitrator's decision shall be final and binding, and judgment may be entered thereon in any court of competent jurisdiction. The parties hereby waive any right to a jury trial or class action lawsuit. The cost of the arbitration, including the arbitrator's fees and expenses, shall be borne equally by the parties, unless the arbitrator orders otherwise.
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