FAQs

1. Do you require a deposit?

Yes, all builds require a deposit based on their estimated value!

The most standard process is when a client puts down a deposit after deciding on their build. Once the build is finished, they can pickup and pay the remainder, or pay the remainder before it gets packaged up and shipped out to them.

Everyone also has the option to pay in one lump sum or pay in increments and receive their build once finished. If you'd like your PC ASAP, my shop on PayPal offers monthly financing or Pay in 4 for select individuals. Keep in mind these financing options can incur fees and/or interest.

2. Who's building my PC?

Currently, DeParts Systems is a one-man shop. I don't have a team yet, and the only person building your PC will be me for now. This makes it a lot easier to personalize your build and communicate with you about the progress. As I work on this business expanding, I may eventually have an assistant or two!

3. What's the estimated wait time & shipping?

The estimated wait time for all my builds is around 1 to 2 weeks max from when a client puts down a deposit OR full payment. This allows all the parts to ship in and for me to put together the build, then test the integrity thoroughly. I may have several parts in stock already, but I often wait to order cases and CPU coolers since they are usually custom picked.

As for estimated shipping times, this depends on where you are located. Shipping will always cost under $60 within the USA and can vary greatly if international. (CA to OR: 1-3 days. CA to VA: 6-7 days. CA to the UK: 8-15 days.)

4. Where do you source your parts from? Are they high quality?

I source the majority of my parts from bulk vendors who are constantly liquidating pallets of parts and provide to other tech or computer companies. I spend tens of thousands to be able to provide a wide arrange of parts and flexible options to my clients.

When I receive shipments in from my suppliers, components are usually open-box or brand new. All parts go through dual testing procedures, stress-tested first by my suppliers and then a second time by me, in a completed system. I ensure that all parts live up to quality expectations and are in perfect working condition. As a builder with years of experience, I know what brands and models to avoid in order to bring the highest of quality builds to my clients. If any issues arise, builds are covered by their warranty policy.

5. How do I know you're reputable?

For the most part, you can find my digital footprint online! I have approximately 80+ sales on Offerup, 50+ on Facebook Marketplace, 100+ on Reddit, and 90+ reviews on Google! There are honestly hundreds more that are not confirmed/reviewed. I also have a small following on Instagram and TikTok, where I post the builds I complete for my clients.

Above all else, you can feel free to call me personally or swing by to drop off your deposit in person.

6. Can I select specific brand names?

I create some of the most personalized builds in the current PC market. As long as the difference is covered, I'm able to build with practically any hardware you can find on Amazon. However, I do often have motherboards, GPUs, CPUs, PSUs, RAM on-hand, so I prefer to stick to building with the stock I already purchased. If you would still like to choose a certain brand name, let me know and I'll see how I can accommodate.

7. Can I pickup my build?

All of my clients are welcome to swing by to pickup their build once completed if they'd like to save money with shipping or if they are local. I'm located in Alameda Bay Area, CA.

ACCEPTED PAYMENTS

Cash/Cash Equivalents:
Zelle, Cashapp, Venmo, Paypal F&F, Wise, Revolut, Crypto

Credit Card/Invoicing:
Paypal G&S, Venmo G&S, Square, Stripe

Financing Options:
Paypal Pay-in-4, Paypal Pay Monthly, Klarna

Non cash equivalent methods incur a 4% processing fee.

For financing, you are subject to approval and interest on monthly payments.

WARRANTY

LIFETIME LABOR WARRANTY

If your PC has any issues within it's lifespan that is the direct result of my work or mistakes, I will repair your PC without any labor charges. Cost of parts billed separately!

1 MONTH FULL WARRANTY

If your PC is malfunctioning as a direct result of my work or mistakes within the first month after delivery or pickup, I will replace parts and fix the PC for free. There will be no charges for labor or parts. I can cover the cost of shipping, but assistance may also be needed.

STRESS TESTED

Before handing off any of my computers to clients, they are vigorously stress tested for build integrity and to ensure no parts are faulty. I take a day to personally run the builds through various applications while monitoring the temperatures for abnormal behavior. It is usually very easy to see issues such as crashing, artifacting, thermal issues, and system lag when testing GPU or CPU intensive software such as Furmark/Time Spy or Cinebench. I even run a few matches of Warzone for something more dynamic. Issues that are harder to initially detect even with these tests are random bluescreening errors that stem from faulty RAM or motherboards. Nonetheless, you'd still be covered by my 1 month full warranty policy.

CANCELLATION & RETURN POLICY

My policy is that builds can be cancelled at the cost of the initial deposit.

Relating to returns, all sales are final, meaning I do not accept returns.

However, if for any reason the PC is damaged or malfunctioning upon delivery or pickup, I will provide free repair work completely covered under my 1 month full warranty.

This return and cancellation policy is largely due to the fact that I am not yet a big enough business to store unsold, extra computers/parts and this would hinder my operations greatly as I am constantly moving product.
The initial 20% deposit is compensation for the time dedicated towards the custom quote, further adjustments/advisements, bulk ordering of required components, subsequent time taken to process every return, possible depreciation holding non-returnable parts, and a portion of the commission lost from the cancellation.

BASIC TERMS & CONDITIONS

IMPORTANT:

1. The PC and it's parts must not have been tampered with or modified.

2. You must provide the original packaging that I provided you upon pickup or within your shipment.
3. Serial numbers are recorded and suspected foul play will lead to abandonment in support.

4. This builder's warranty is NOT transferrable.
5. I reserve the right to void warranty at any time, for any reason I see fit. This has never occurred over the several years of building PCs or with hundreds of clients, but there will be a reasonable time this may need to be exercised.
6. My warranty does not cover instances that involve anything other than the functionality of the hardware purchased, such as software/firmware, RGB/aesthetic lighting, etc.
7. I am not responsible for any damage from software/firmware installations or overclocking/user-modifications.

STUFF MORE OR LESS FOR MY PROTECTION:
Limitation of Liability

In no event shall my company or its affiliates, employees, agents, or licensors be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of our products. Our liability to any customer shall be limited to the amount paid by the customer for the product that is the subject of the claim. This limitation of liability shall apply regardless of the cause of action, even if my company has been advised of the possibility of such damages.

Mandatory Arbitration Agreement
Any dispute arising out of or related to our products or services, or the terms and conditions governing their use, shall be resolved exclusively through binding arbitration under the rules of the American Arbitration Association (AAA) or the International Chamber of Commerce (ICC), as applicable. The arbitration shall take place in a mutually agreed-upon location, and shall be conducted by a single arbitrator appointed in accordance with the rules of the selected arbitration organization. The arbitrator's decision shall be final and binding, and judgment may be entered thereon in any court of competent jurisdiction. The parties hereby waive any right to a jury trial or class action lawsuit. The cost of the arbitration, including the arbitrator's fees and expenses, shall be borne equally by the parties, unless the arbitrator orders otherwise.

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